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Please read these terms carefully before enrolling in any website maintenance plan with Los Angeles SEO Inc. By subscribing to our services, you agree to the terms outlined on this page.
Last Updated: April 2025
For the purposes of this Website Maintenance Policy and Terms of Service, the following definitions apply throughout this document:
The Company agrees to provide website maintenance services as described in the Client’s selected plan. All services are performed on a monthly recurring basis unless otherwise agreed in writing.
Services are limited to those explicitly listed within the Client’s enrolled plan. Any work outside the defined scope — including custom development, new feature builds, or major redesigns — is considered out of scope and subject to a separate statement of work and additional fees.
The following are not covered under any standard maintenance plan unless explicitly stated:
Routine maintenance tasks are performed Monday through Friday, 9:00 AM – 6:00 PM Pacific Standard Time (PST). Emergency security responses are handled on a priority basis outside of standard hours for Growth & Performance and Enterprise plans.
The following table summarizes the primary features available under each maintenance plan. Full feature lists are available on the Website Maintenance services page.
| Feature | Essential $299/mo | Growth Popular $699/mo | Enterprise $1,499/mo |
|---|---|---|---|
| Daily security scans | ✓ | ✓ | ✓ |
| Full-site daily backups | ✓ | ✓ | ✓ |
| WordPress core updates | ✓ | ✓ | ✓ |
| SSL monitoring | ✓ | ✓ | ✓ |
| Built-in plugin licensing | ✓ | ✓ | ✓ |
| Plugin & theme updates | — | ✓ | ✓ |
| Full managed cloud hosting | — | ✓ | ✓ |
| Enterprise WAF & DDoS protection | — | ✓ | ✓ |
| Dedicated project manager | — | ✓ | ✓ |
| Monthly content updates | — | ✓ | ✓ |
| Real-time uptime monitoring | — | — | ✓ |
| Quarterly UX audit | — | — | ✓ |
| E-commerce functionality checks | — | — | ✓ |
| Custom SLA agreement | — | — | ✓ |
All maintenance plans are billed on a monthly recurring basis. The first payment is due upon enrollment. Subsequent payments are automatically charged on the same calendar date each month (“Renewal Date”) until the plan is cancelled.
The Company accepts the following payment methods:
Invoices not paid within 7 days of the due date may result in temporary suspension of services. Accounts outstanding beyond 30 days may be subject to a late fee of 1.5% of the outstanding balance per month and termination of services. The Company reserves the right to withhold deliverables until payment is received.
The Company reserves the right to modify plan pricing at any time. Existing clients will be notified of any price increases at least 30 days in advance via email. Continued use of the service after the effective date of the price change constitutes acceptance of the new pricing.
The Client may cancel their maintenance plan at any time by providing written notice to the Company via email at info@losangelesseoinc.com or by calling (310) 475-6560. Cancellations must be submitted at least 5 business days before the next Renewal Date to avoid being charged for the upcoming billing cycle.
Upon cancellation, services will continue through the end of the current paid billing period. After that date:
Monthly plan fees are non-refundable once a billing cycle has commenced. The Company does not offer prorated refunds for partial months. In cases of demonstrable service failure attributable solely to the Company, a credit may be applied to the next billing cycle at the Company’s discretion.
To ensure the Company can deliver services effectively, the Client agrees to fulfill the following responsibilities throughout the duration of the Agreement:
The Client must provide timely access to all systems required to perform maintenance services, including:
The Client agrees to respond to communications from the Company within 3 business days. Delays caused by the Client’s failure to respond may affect service timelines, and the Company shall not be held responsible for resulting delays.
The Client is solely responsible for the accuracy, legality, and appropriateness of all content published on their website. The Company does not review or approve website content for legal compliance.
The Client acknowledges that the Company is not responsible for resolving issues that existed on the website prior to the commencement of services unless a specific remediation scope is agreed upon in writing at the time of enrollment.
For clients enrolled in the Growth & Performance and Enterprise & E-Commerce plans, the Company targets a 99.9% uptime guarantee on managed hosting infrastructure, calculated on a monthly basis. This equates to a maximum of approximately 44 minutes of unplanned downtime per month.
The uptime guarantee does not apply to downtime caused by:
If the Company fails to meet the 99.9% uptime SLA in any given month, the Client may request a service credit equal to one day’s equivalent of monthly fees for each hour of excess downtime, up to a maximum of 15% of the monthly plan fee. Credits must be requested within 30 days of the downtime incident.
The Company performs daily automated security scans and applies security patches as part of all plans. While the Company employs industry-best practices, no security solution can guarantee absolute protection against all cyber threats. The Company shall not be liable for breaches resulting from:
Daily backups are retained according to the following schedule per plan:
The Client may request a website restore from a backup at any time. Restore requests are treated as priority tasks and are typically completed within 4 business hours for Growth and Enterprise plans, and within 1 business day for Essential plans.
The Client retains full ownership of their website, domain name, content, databases, and any custom code or design elements that existed prior to or were independently developed during the Agreement. Nothing in this Agreement transfers intellectual property rights from the Client to the Company.
Proprietary tools, scripts, monitoring systems, workflows, and methodologies developed and used by the Company in the delivery of services remain the exclusive intellectual property of the Company. These are licensed to the Client for use during the term of this Agreement only.
Plugin licenses included within the Client’s plan are maintained on behalf of the Client by the Company. Upon cancellation, the Client is responsible for obtaining their own licenses for any premium plugins they wish to continue using. The Company makes no representations regarding the continuity of third-party plugin availability.
To the maximum extent permitted by applicable law, the Company’s total liability to the Client for any claims arising out of or related to this Agreement — whether in contract, tort, or otherwise — shall not exceed the total fees paid by the Client to the Company in the three (3) months immediately preceding the event giving rise to the claim.
In no event shall the Company be liable for any:
Services are provided “as is” and “as available.” The Company makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, beyond those explicitly stated in this Agreement.
The Company reserves the right to terminate this Agreement and suspend all services immediately and without refund if the Client:
In all other cases of termination initiated by the Company, the Client will receive a minimum of 14 days’ written notice via email and a prorated refund for any remaining unused days in the billing cycle.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The parties consent to the exclusive jurisdiction of the courts located in Los Angeles County, California for the resolution of any disputes arising under this Agreement.
Before initiating any formal legal proceeding, both parties agree to make a good-faith effort to resolve disputes informally. The Client must submit a written notice describing the dispute to the Company, and the parties shall have 30 days to resolve the matter. If unresolved, the parties may pursue formal legal remedies.
The Client agrees that any claims shall be brought individually and not as part of a class action, collective action, or representative proceeding.
The Company reserves the right to update or modify this Website Maintenance Policy at any time. When changes are made:
The most current version of this policy is always available at: losangelesseoinc.com/services/website-maintenance/policy/
If the Client does not agree to any revised Terms, they must cancel their plan before the effective date of the changes.
For questions, concerns, or notices related to this Website Maintenance Policy or your maintenance plan, please contact us using any of the following methods:
Based in Los Angeles, California
Serving businesses nationwide since 2013
(310) 475-6560
Mon – Fri, 9am – 6pm PST
info@losangelesseoinc.com
Response within 1 business day
